Revolutionizing Operations with Artificial Intelligence
This showcase presents a powerful series of AI prototypes designed to demonstrate tangible value across MTC's Finance, HR, and Operations. Explore how we can enhance efficiency, improve experiences, and drive innovation together.
Explore the Prototypes1. AI Invoice Processing
Automate invoice data extraction to reduce manual work, eliminate human error, and empower your finance team for higher-value tasks.
The Challenge: Manual Overhead
Manually processing high volumes of invoices is slow, repetitive, and prone to costly data entry errors. This consumes valuable staff hours that could be dedicated to strategic financial analysis.
The AI Solution: Intelligent Automation
An automated workflow where AI monitors an inbox, uses Optical Character Recognition (OCR) to read invoices, intelligently extracts key data, and populates it directly into your database—all with minimal human oversight.
Test the Prototype
1. Upload Invoice below:
Upload Invoice2. Get Sample Invoices:
View Sample Folder2. AI Hiring Assistant
This AI showcases advanced reasoning to analyze job applications, communicate with candidates, and build qualified shortlists to find top talent faster.
The Challenge: Applicant Overload
Sifting through hundreds of applications is time-consuming, prone to human bias, and delays the hiring process. Incomplete applications create frustrating back-and-forth communication.
The AI Solution: Intelligent Screening
An AI assistant that checks applications for completeness, uses NLP to parse resumes against job requirements, and creates a ranked shortlist. It can even politely request missing documents from applicants automatically.
Test the AI Assistant
Submit Applications below:
Submit ApplicationGet Sample Assets:
3. Internal Support Ticket Triage
Optimize internal operations by automatically categorizing, prioritizing, and routing support tickets, creating a smoother, more efficient workplace.
The Challenge: Disorganized Requests
Support requests sent to general inboxes require manual triage, leading to delays and misrouted tickets. Staff spend valuable time on sorting issues instead of solving them.
The AI Solution: Smart Orchestration
A smart triage system that analyzes incoming tickets to auto-categorize (IT, HR, etc.), auto-prioritize based on urgency, and auto-route them to the correct team. For common questions, it can even reply with answers from a knowledge base.
Test the Orchestration
Submit Ticket📝 Example Issues:
4. Call Analysis & Reporting
Move beyond manual call reviews. This AI analyzes 100% of call transcripts to provide deep, actionable insights into customer sentiment, agent performance, and emerging issues.
The Challenge: Hidden Insights
Manually listening to calls for quality assurance is inefficient, covering only a fraction of interactions. This means coaching opportunities are missed, and critical business insights hidden in customer conversations are lost.
The AI Solution: Intelligence at Scale
An AI analytics engine that processes an entire day's worth of call transcripts. It populates a dashboard with detailed metrics for each call and generates a high-level report for management, identifying trends, highlighting top performers, and flagging calls that need review.
How to Run the Analysis
Step 1: Open the Transcript Sheet
Open Transcript SheetThis sheet contains only raw transcripts at first.
Step 2: Generate Call Analysis
Generate Call AnalysisThe AI will start populating sentiments, summaries, and scores row by row. Please wait until it finishes.
Step 3: Receive Daily Report
Daily Call AnalysisEnter your email to receive the compiled daily analysis directly.
Prototype 5: Live Roaming Voice AI
A live demonstration of an AI that moves beyond simple Q&A to act as a strategic asset, solving a high-stakes customer problem.
The Challenge: Bill Shock & Lost Revenue
International roaming is a major source of customer anxiety. The complexity of rates and bundles leads to "bill shock" for customers and high call volumes for agents. This friction also causes savvy travelers to buy local SIMs abroad, resulting in lost revenue for MTC.
The AI Solution: The Personalized Roaming Advisor
This Voice AI acts as a consultative expert. It understands a customer's entire travel plan from a single conversational query. It then intelligently uses a **static knowledge base** for procedural questions ("How do I activate roaming?") and a **live database** for rates, synthesizing the information to provide a single, clear, cost-effective recommendation. This turns a point of friction into a trust-building experience and protects a high-margin revenue stream.
Future Vision: Secure, On-Premise AI for MTC
Data privacy is non-negotiable. Our forward-looking vision addresses this with a local, on-premise Large Language Model (LLM), ensuring ultimate data sovereignty.
The Ultimate Solution for Data Sovereignty
By implementing an AI model that runs on MTC's own servers, all data processing happens in-house, ensuring no sensitive information ever leaves your control. Combined with Retrieval-Augmented Generation (RAG), the AI can securely access private knowledge bases (HR policies, technical manuals) to provide context-aware answers without compromising data security.